• MIMECAST, GSUITE – INBOUND DKIM / SPF & DMARC Rejects - District IT Guide plus icon minus icon
  • MIMECAST, GSUITE – INBOUND DKIM / SPF & DMARC Rejects   SETUP: Mimecast email filtering services in front of GSuite ISSUE: Some incoming emails, from reputable providers (questar.org) are being har... See more
  • Restarting Your PC plus icon minus icon
  • It is good practice to regularly restart your computer - restarting not only allows for important updates to take place, but also resolves issues with computer performance, and hardware issues. We ... See more
  • Using the Phish Alert Button to report malicious e-mails plus icon minus icon
  • Users may receive e-mails that seem fraudulent or malicious. If you suspect an email to be malicious in any way, you can report it by using the Phish Alert Button in Outlook. Select the email, and ... See more
  • WinCap Printing Problems plus icon minus icon
  • Problem: Wincap Printing error Wincap will show ZZZ- No default Printer Found and the drop down screen will not have other printers as options. Solution: Restart Wincap Make sure they are disconnec... See more
  • Accessing OneDrive on the Web plus icon minus icon
  • To access your files stored in OneDrive from any device, simply follow the following two steps:   Navigate to https://office.com and sign in if you are not currently signed in. Select OneDrive fro... See more
  • Adding Shortcuts to your Taskbar plus icon minus icon
  • Tired of having to traverse through the start menu to access your favorite applications? You can pin any app to the taskbar (the black bar at the bottom of your screen) by doing the following:   F... See more
  • Adding Users to a Mailman Listserv plus icon minus icon
  • To add users to a Listserv, you will need to navigate to https://lists.questar.org and select "Login" from the upper right, then select the Google icon:     If you are asked to enter a username on... See more
  • Basic Guide for PaperCut Badge Printing / Scanning plus icon minus icon
  • Printing to a PaperCut-enabled copier is secure and easy, and only adds one or two steps. To Print Send your print job to the copier like you usually would. Place your QIII badge on the scanner. I... See more
  • Changing The Keyboard Layout on a Chromebook plus icon minus icon
  • Problem: Incorrect Letters appear when keys are pressed.  Sometimes a Chromebook lists something other than"US" in the bottom right corner. When you see this, it means the Chromebook Keyboard has b... See more
  • Changing Windows Display Settings plus icon minus icon
  • If you have multiple monitors, you may want to adjust their behavior and layout. Projection Menu Hold the Windows key and press P to open the projection menu. You can use this menu to change the be... See more
  • Cleaning a SMART Board plus icon minus icon
  • To clean the screen you will need two lint-free cloths and a spray bottle with 70-90% isopropyl alcohol. Follow these steps: Turn the display off by pressing the power button, located near the bot... See more
  • Connecting to Questar-Guest Wi-Fi for Faculty/Staff plus icon minus icon
  •   Connecting to Questar-Guest Wi-Fi (Faculty/Staff)   Launch your Wi-Fi settings and click on "QUESTAR-GUEST". A window will immediately open with a portal with 2 options, Visitor and Questar User... See more
  • Connecting to Questar-Guest Wifi for Visitors plus icon minus icon
  •   Connecting to Questar-Quest Wi-Fi (Visitors at Central Office) Visitors at our Central Office will only need to provide their name and email to gain access to the guest wireless network. Launch ... See more
  • Default Applications on Windows plus icon minus icon
  •   Default Applications in Windows are the first applications that Windows will default to when a user is opening different types of files. The application differs on the file type, and multiple app... See more
  • Disable Touch on EPSON Projector Boards plus icon minus icon
  • Disable touch on an EPSON board. Press the Menu button on your EPSON Remote Scroll down to the Extended tab and select Easy Interactive Function Select Touch Unit Setup and then select Power Click... See more
  • Email Encryption Guide plus icon minus icon
  • There are many layers of security features that protect our email communications by default. However, an additional technology called email encryption is available to Questar III employees which ca... See more
  • Emails Not Sending? Check This First! plus icon minus icon
  • Are your emails not sending? Are you not receiving any new emails? There is a chance that your Outlook Mailbox has been set to offline. If you see this symbol in your taskbar, your Outlook is offl... See more
  • File Explorer Tips and Tricks plus icon minus icon
  • Preview Pane Use the preview pane to get a quick look at the contents of a file without having to open it. This can save you time when you're looking for a document but can't remember its name. Win... See more
  • Filtering Junk Emails plus icon minus icon
  • If your emails are automatically being filtered to your Junk Email folder, please follow the steps below to ensure you're filtering is set up correctly.   Outlook on the web: In your Outlook, you w... See more
  • Forward Attachment Only on Mobile Devices plus icon minus icon
  • Follow these steps to forward only the attachment from an email in a new email. Outlook for iOS These steps work on iPhones and iPads: Open the email with the attachment, then tap the attachment. ... See more
  • Has my Password been Exposed in a Data Breach? plus icon minus icon
  • Reusing the same password on multiple sites can be incredibly risky. Most people reuse the same credentials for different sites because they are not aware of the potential impact. This means that i... See more
  • How To Change Your Password plus icon minus icon
  • If you would like to or need to change your password, simply: Open a web browser such as Google Chrome or Microsoft Edge Go to https://office.com and sign-in with your Questar email Select the Gea... See more
  • How To Extend Your Displays plus icon minus icon
  • If you wish to have your monitors each displaying different items (opposed to mirroring the same content), simply: Right click anywhere on the Desktop Select "Display Settings" Scroll down and sel... See more
  • How to Get Help plus icon minus icon
  • Main Contacts for the Helpdesk Helpdesk Portal – Complete with IT Guides, Training Resources, and Helpful Tips & Tricks The preferred method to contact the helpdesk is visiting our Helpdesk Portal ... See more
  • How to request electronic signatures on a PDF plus icon minus icon
  • Requesting electronic signatures is easy with Adobe Sign. Just set your recipients (signers), upload your PDF, place your signature fields and sign. Set signers and upload PDF Head to Adobe Sign's... See more
  • Keeping Zoom Up-To-Date plus icon minus icon
  • Given that Zoom is now so ubiquitous within our lives, we would like to provide a PSA to all to ensure that your installation of Zoom is kept up-to-date for best compatibility, security, and additi... See more
  • Outlook Shortcuts plus icon minus icon
  • This guide is an overview of helpful keyboard shortcuts within Microsoft Outlook. You can find the list of helpful shortcuts below, separated by the version of Outlook that they can be used with.  ... See more
  • Outlook Web Access - How to turn off Conversation View plus icon minus icon
  • 3 STEPS 1. The first step is to open Outlook and click Settings ... See more
  • Printer not Printing Multiple Copies plus icon minus icon
  • If your printer is only printing one page instead of multiple pages, you may have a setting called "Mopier Mode" enabled. Mopier Mode is a setting that controls how many copies of the print job nee... See more
  • Printer Removal Instructions plus icon minus icon
  • Occasionally, staff may need to remove a printer from their computer. This guide will show you how to easily take a printer off your PC.   First type Printers into the search bar on the bottom rig... See more