MIMECAST, GSUITE – INBOUND DKIM / SPF & DMARC Rejects
SETUP:
Mimecast email filtering services in front of GSuite
ISSUE:
Some incoming emails, from reputable providers (questar.org) are being har...
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It is good practice to regularly restart your computer - restarting not only allows for important updates to take place, but also resolves issues with computer performance, and hardware issues. We ...
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Users may receive e-mails that seem fraudulent or malicious. If you suspect an email to be malicious in any way, you can report it by using the Phish Alert Button in Outlook. Select the email, and ...
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Problem: Wincap Printing error
Wincap will show ZZZ- No default Printer Found and the drop down screen will not have other printers as options.
Solution:
Restart Wincap
Make sure they are disconnec...
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To access your files stored in OneDrive from any device, simply follow the following two steps:
Navigate to https://office.com and sign in if you are not currently signed in.
Select OneDrive fro...
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Tired of having to traverse through the start menu to access your favorite applications? You can pin any app to the taskbar (the black bar at the bottom of your screen) by doing the following:
F...
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To add users to a Listserv, you will need to navigate to https://lists.questar.org and select "Login" from the upper right, then select the Google icon:
If you are asked to enter a username on...
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Printing to a PaperCut-enabled copier is secure and easy, and only adds one or two steps.
To Print
Send your print job to the copier like you usually would.
Place your QIII badge on the scanner. I...
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Problem: Incorrect Letters appear when keys are pressed.
Sometimes a Chromebook lists something other than"US" in the bottom right corner. When you see this, it means the Chromebook Keyboard has b...
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If you have multiple monitors, you may want to adjust their behavior and layout.
Projection Menu
Hold the Windows key and press P to open the projection menu. You can use this menu to change the be...
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To clean the screen you will need two lint-free cloths and a spray bottle with 70-90% isopropyl alcohol. Follow these steps:
Turn the display off by pressing the power button, located near the bot...
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Connecting to Questar-Guest Wi-Fi (Faculty/Staff)
Launch your Wi-Fi settings and click on "QUESTAR-GUEST".
A window will immediately open with a portal with 2 options, Visitor and Questar User...
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Connecting to Questar-Quest Wi-Fi (Visitors at Central Office)
Visitors at our Central Office will only need to provide their name and email to gain access to the guest wireless network.
Launch ...
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Default Applications in Windows are the first applications that Windows will default to when a user is opening different types of files. The application differs on the file type, and multiple app...
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Disable touch on an EPSON board.
Press the Menu button on your EPSON Remote
Scroll down to the Extended tab and select Easy Interactive Function
Select Touch Unit Setup and then select Power
Click...
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There are many layers of security features that protect our email communications by default. However, an additional technology called email encryption is available to Questar III employees which ca...
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Are your emails not sending? Are you not receiving any new emails? There is a chance that your Outlook Mailbox has been set to offline. If you see this symbol in your taskbar, your Outlook is offl...
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Preview Pane
Use the preview pane to get a quick look at the contents of a file without having to open it. This can save you time when you're looking for a document but can't remember its name.
Win...
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If your emails are automatically being filtered to your Junk Email folder, please follow the steps below to ensure you're filtering is set up correctly.
Outlook on the web:
In your Outlook, you w...
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Follow these steps to forward only the attachment from an email in a new email.
Outlook for iOS
These steps work on iPhones and iPads:
Open the email with the attachment, then tap the attachment.
...
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Reusing the same password on multiple sites can be incredibly risky. Most people reuse the same credentials for different sites because they are not aware of the potential impact. This means that i...
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If you would like to or need to change your password, simply:
Open a web browser such as Google Chrome or Microsoft Edge
Go to https://office.com and sign-in with your Questar email
Select the Gea...
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If you wish to have your monitors each displaying different items (opposed to mirroring the same content), simply:
Right click anywhere on the Desktop
Select "Display Settings"
Scroll down and sel...
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Main Contacts for the Helpdesk
Helpdesk Portal – Complete with IT Guides, Training Resources, and Helpful Tips & Tricks
The preferred method to contact the helpdesk is visiting our Helpdesk Portal ...
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Requesting electronic signatures is easy with Adobe Sign. Just set your recipients (signers), upload your PDF, place your signature fields and sign.
Set signers and upload PDF
Head to Adobe Sign's...
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Given that Zoom is now so ubiquitous within our lives, we would like to provide a PSA to all to ensure that your installation of Zoom is kept up-to-date for best compatibility, security, and additi...
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This guide is an overview of helpful keyboard shortcuts within Microsoft Outlook. You can find the list of helpful shortcuts below, separated by the version of Outlook that they can be used with.
...
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If your printer is only printing one page instead of multiple pages, you may have a setting called "Mopier Mode" enabled. Mopier Mode is a setting that controls how many copies of the print job nee...
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Occasionally, staff may need to remove a printer from their computer. This guide will show you how to easily take a printer off your PC.
First type Printers into the search bar on the bottom rig...
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