• Restarting Your PC plus icon minus icon
  • It is good practice to regularly restart your computer - restarting not only allows for important updates to take place, but also resolves issues that otherwise have no explanation. We would encour... See more
  • Using the Phish Alert Button to report malicious e-mails plus icon minus icon
  • Users may receive e-mails that seem fraudulent or malicious. If you suspect an email to be malicious in any way, you can report it by using the Phish Alert Button in Outlook. Select the email, and ... See more
  • WinCap Printing Problems plus icon minus icon
  • Problem: Wincap Printing error Wincap will show ZZZ- No default Printer Found and the drop down screen will not have other printers as options. Solution: Restart Wincap Make sure they are disconnec... See more
  • Accessing OneDrive on the Web plus icon minus icon
  • To access your files stored in OneDrive from any device, simply follow the following two steps:   Navigate to https://office.com and sign in if you are not currently signed in. Select OneDrive fro... See more
  • Adding Shortcuts to your Taskbar plus icon minus icon
  • Tired of having to traverse through the start menu to access your favorite applications? You can pin any app to the taskbar (the black bar at the bottom of your screen) by doing the following:   F... See more
  • Email Encryption Guide plus icon minus icon
  • There are many layers of security features that protect our email communications by default. However, an additional technology called email encryption is available to Questar III employees which ca... See more
  • Emails Not Sending? Check This First! plus icon minus icon
  • Are your emails not sending? Are you not receiving any new emails? There is a chance that your Outlook Mailbox has been set to offline. If you see this symbol in your taskbar, your Outlook is offl... See more
  • Filtering Junk Emails plus icon minus icon
  • If your emails are automatically being filtered to your Junk Email folder, please follow the steps below to ensure you're filtering is set up correctly.   Outlook on the web: In your Outlook, you w... See more
  • How To Change Your Password plus icon minus icon
  • If you would like to or need to change your password, simply: Open a web browser such as Google Chrome or Microsoft Edge Go to https://office.com and sign-in with your Questar email Select the Gea... See more
  • How To Extend Your Displays plus icon minus icon
  • If you wish to have your monitors each displaying different items (opposed to mirroring the same content), simply: Right click anywhere on the Desktop Select "Display Settings" Scroll down and sel... See more
  • Keeping Zoom Up-To-Date plus icon minus icon
  • Given that Zoom is now so ubiquitous within our lives, we would like to provide a PSA to all to ensure that your installation of Zoom is kept up-to-date for best compatibility, security, and additi... See more
  • Questar III Phone Guide plus icon minus icon
  • Staff may have questions about how to use their phones. This guide covers many topics, including:   Changing Voicemail PIN Accessing Voicemail Externally Transferring Calls Creating a Conference C... See more
  • Questar VPN Instructions plus icon minus icon
  • Staff may need to access internal resources when working remotely. In order to do this, staff must first connect to the VPN (or Work) connection. There are two ways to connect:   The first, and eas... See more
  • Receiving lots of Junk e-mails? Here's how to unsubscribe from mailing lists, or mark senders as Junk. plus icon minus icon
  • If you are receiving repeated e-mails from vendors and companies that are not necessarily malicious, but rather, just annoying, you can either unsubscribe from the e-mail list, or, you may mark the... See more
  • Redirecting e-mails which are meant for another individual in Outlook plus icon minus icon
  • Occasionally, staff will take on e-mails of other staff members. This sudden influx of new mail can be inconvenient when it is mixed in with your own mail. To help segregate these mail items, you c... See more
  • Sharing Videos into Zoom plus icon minus icon
  • If you have a video saved to your PC that you would like to share into a Zoom meeting, you can do so easily with the instructions below.   In your Meeting, click on Share Screen Go to the Advanced... See more
  • Surface Laptop Dock Issues? plus icon minus icon
  • Occasionally, users may run into issues with their Surface Laptop and docking stations. Below, you can find several symptoms and common resolutions to the issues:   Surface won't charge, but is plu... See more