It is good practice to regularly restart your computer - restarting not only allows for important updates to take place, but also resolves issues that otherwise have no explanation. We would encour...
Users may receive e-mails that seem fraudulent or malicious. If you suspect an email to be malicious in any way, you can report it by using the Phish Alert Button in Outlook. Select the email, and ...
Problem: Wincap Printing error
Wincap will show ZZZ- No default Printer Found and the drop down screen will not have other printers as options.
Make sure they are disconnec...
To access your files stored in OneDrive from any device, simply follow the following two steps:
Navigate to https://office.com and sign in if you are not currently signed in.
Select OneDrive fro...
Tired of having to traverse through the start menu to access your favorite applications? You can pin any app to the taskbar (the black bar at the bottom of your screen) by doing the following:
There are many layers of security features that protect our email communications by default. However, an additional technology called email encryption is available to Questar III employees which ca...
Are your emails not sending? Are you not receiving any new emails? There is a chance that your Outlook Mailbox has been set to offline. If you see this symbol in your taskbar, your Outlook is offl...
If your emails are automatically being filtered to your Junk Email folder, please follow the steps below to ensure you're filtering is set up correctly.
Outlook on the web:
In your Outlook, you w...
If you would like to or need to change your password, simply:
Open a web browser such as Google Chrome or Microsoft Edge
Go to https://office.com and sign-in with your Questar email
Select the Gea...
If you wish to have your monitors each displaying different items (opposed to mirroring the same content), simply:
Right click anywhere on the Desktop
Select "Display Settings"
Scroll down and sel...
Given that Zoom is now so ubiquitous within our lives, we would like to provide a PSA to all to ensure that your installation of Zoom is kept up-to-date for best compatibility, security, and additi...
Staff may have questions about how to use their phones. This guide covers many topics, including:
Changing Voicemail PIN
Accessing Voicemail Externally
Creating a Conference C...
Staff may need to access internal resources when working remotely. In order to do this, staff must first connect to the VPN (or Work) connection. There are two ways to connect:
The first, and eas...
If you are receiving repeated e-mails from vendors and companies that are not necessarily malicious, but rather, just annoying, you can either unsubscribe from the e-mail list, or, you may mark the...
Occasionally, staff will take on e-mails of other staff members. This sudden influx of new mail can be inconvenient when it is mixed in with your own mail. To help segregate these mail items, you c...
If you have a video saved to your PC that you would like to share into a Zoom meeting, you can do so easily with the instructions below.
In your Meeting, click on Share Screen
Go to the Advanced...
Occasionally, users may run into issues with their Surface Laptop and docking stations. Below, you can find several symptoms and common resolutions to the issues:
Surface won't charge, but is plu...