Problem: Wincap Printing error
Wincap will show ZZZ- No default Printer Found and the drop down screen will not have other printers as options.
Make sure they are disconnected from the remote session.
- Make sure they save everything they were doing with WinCap.
- Close out of WinCap.
- WinCap should let you know that the remote session is ending before you "x" it out.
- Click the up carrot in the bottom right-hand corner of the screen.
- Make sure the RDP (remote desktop protocol) icon isn't there.
- Reconnect to WinCap.
Your Problem should be fixed by this point. Try printing and you should see all of your printer options.