To ensure your computer is secure when you are not at it, please lock your PC with the simple keyboard shortcut below.
On a Windows Device:
Select the Windows key and "L" key at the same time to ...
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i-Ready login problems are often caused by SchoolTool class roster configuration. These issues are managed by Questar III Student Services, not the IT Helpdesk.For i-Ready login or roster issues, p...
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It is good practice to regularly restart your computer - restarting not only allows for important updates to take place, but also resolves issues with computer performance, and hardware issues. We ...
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SchoolTool is used for student information management. This system is managed by our Data and Analytics Department, not the IT Helpdesk.For SchoolTool account issues, including password resets, log...
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WinCapWeb is used for payroll and financial management functions. This system is managed by the Payroll Department, not the IT Helpdesk.For WinCapWeb account issues, including password resets or lo...
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Connecting to Questar-Quest Wi-Fi (Visitors at Central Office)
Visitors at our Central Office will only need to provide their name and email to gain access to the guest wireless network.
Launch ...
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Staff may need to send broken devices back to the Helpdesk for replacement or repair. We ask that before doing so, that a Device Repair-Replacement Request Form is filled out and sent either with t...
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There are many layers of security features that protect our email communications by default. However, an additional technology called email encryption is available to Questar III employees which ca...
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External eMail Banner:A warning banner is inserted at the top of all emails received from external email senders:This banner is intended to help you better identify senders as non-Questar staff and...
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Frontline Absence Management (formerly AESOP) is used for absence and substitute requests. This system is managed by Human Resources (SubFinder service), not the IT Helpdesk.For Frontline/AESOP acc...
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Frontline IEP Direct is used for special education program management. This system is managed by Student Services / Special Education, not the IT Helpdesk.For Frontline IEP Direct account issues, i...
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Frontline Professional Growth (formerly My Learning Plan) is managed by Human Resources / Professional Development, not the IT Helpdesk.For account issues, password resets, or professional developm...
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Primary IT Helpdesk Contact Methods
Helpdesk Portal (Preferred Method)
Website: https://support.questar.org
Access IT guides, training resources, helpful tips, and submit support tickets. When sub...
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In collaboration with the Communications Department and the Executive Team, we have created a web app to standardize branding with our emails to improve brand consistency. There should be no mod...
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SchoolMessenger access, messaging delivery, contact list changes, and updates are handled by Health and Safety, not the IT Helpdesk.For SchoolMessenger access or messaging support, including contac...
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At Questar III, we take data privacy, security, and resource management very seriously. To maintain compliance with state and federal laws, protect our community, and ensure we are making the best ...
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Occasionally, automatic Windows and Adobe updates can have the unintended effect of signing users out of their Adobe applications.
Please close this window and open the Creative Cloud applicatio...
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In order to keep devices secure and safe from malware such as ransomware, trojans, and keyloggers, Questar III has set Microsoft Windows Update policies to keep devices updated in a timely manner.
...
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