Frontline Absence Management (formerly AESOP) is used for absence and substitute requests. This system is managed by Human Resources (SubFinder service), not the IT Helpdesk.
For Frontline/AESOP account issues, including password resets, login problems, or account support, please contact:
Email: subfinder@questar.org
Phone: (518) 479-6988
Contact: Jennifer Smallwood (Human Resources)
➡️ Please note: IT cannot resolve Frontline issues. All requests must go through HR.