Primary IT Helpdesk Contact Methods
Helpdesk Portal (Preferred Method)
Website: https://support.questar.org
Access IT guides, training resources, helpful tips, and submit support tickets. When submitting tickets, include:
- Detailed description of the issue
- Troubleshooting steps already taken
- Screenshots of any errors
Alternative Access: Available through Questar III BOCES Website → BOCES Staff Page, or via your "Questar III" Chrome bookmarks.
Direct Contact Methods
Email: helpdesk@questar.org
Phone: (518) 479-6835 or extension 6835 from Questar phones
Technology Systems IT Cannot Help With
For the following systems, contact the designated support personnel/department directly:
Frontline Absence Management (Formerly AESOP)
Password resets, account issues
Frontline Professional Growth
Password resets, account issues, professional development
Frontline IEP Direct
Password resets, account issues, IEP issues
i-Ready
Login issues (based on SchoolTool class roster configuration)
School Messenger
Access, messaging issues, contact lists, updates
SchoolTool
Password resets, access, account issues