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How to Get Help

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    Main Contacts for the Helpdesk

    Helpdesk Portal – Complete with IT Guides, Training Resources, and Helpful Tips & Tricks

    The preferred method to contact the helpdesk is visiting our Helpdesk Portal at https://support.questar.org.  You can find out how to fix your issues by searching our knowledgebase or creating a support ticket by clicking submit a request in the upper right-hand corner.   When submitting tickets, please include as much information as possible, including any troubleshooting steps you’ve taken and screenshots of the error.

     

    Helpdesk Email

    You can also email us at helpdesk@questar.org. 

     

    Helpdesk Phone Number

    The main helpdesk line number is (518) 479-6835 or at extension 6835 from phones within the Questar phone system. 

      

    The screen recording below shows a shortcut to get to our Helpdesk Portal through the Questar III BOCES website – BOCES Staff Page in case you lose this email or forget the website address:

    helpdesk.gif

     

    A link to the Helpdesk website is also included in your Questar III Bookmarks in your Chrome Browser, as shown below.

    helpdesklink.png

     

    Systems IT Cannot Assist With and the Appropriate Contacts

     Frontline Absence Management (Formerly AESOP) – Password Resets/Account Issues - Jennifer Smallwood (518) 479-6988 or subfinder@questar.org

    Frontline Professional Growth – Password Resets/Account Issues/Professional Development Issues – 518-479-6908 - jodi.sullivan@questar.org

    IEP Direct Issues - Password Resets/Account Issues/IEP Issues -Krista Cooney (518) 479-6853 or krista.cooney@questar.org

    SchoolTool – Password Reset, Access or Account Issues – Jeff Baker (518) 479-6851 or jeff.baker@questar.org

    WinCap Web – Password Resets/Account Issues - payroll@questar.org

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