Frequently Asked Questions (FAQ)

  • How To Lock Your PC plus icon minus icon
    • To ensure your computer is secure when you are not at it, please lock your PC with the simple keyboard shortcut below.   Select the Windows key and "L" key at the same time to lock your computer. ... See more
  • Accessing the Software Request Form plus icon minus icon
    • The form can be found here. https://www.questar.org/software-request           See more
  • Damaged Device Form plus icon minus icon
    • Staff may need to send broken devices back to the Helpdesk for replacement or repair. We ask that before doing so, that a Device Repair-Replacement Request Form is filled out and sent either with t... See more
  • External eMail banners and eMail Security plus icon minus icon
    • External eMail Banner: A warning banner has been inserted into all emails received from external email senders.  This banner is intended to help you better identify senders as non-Questar staff an... See more
  • Frontline (Aesop) Password Resets plus icon minus icon
    • Please be advised that the Helpdesk does not reset Frontline (Aesop) passwords. If you need a new password for Frontline (Aesop), please reach out to the Human Resources department. See more
  • Frontline (MyLearningPlan) Password Resets plus icon minus icon
    • Please be advised that the Helpdesk does not reset Frontline (MyLearningPlan) passwords. If you need a new password for Frontline (MyLearningPlan), please reach out to Christine Willmart in the Sch... See more
  • Signed out of Adobe? Need to sign back in? plus icon minus icon
    • Occasionally, the Adobe updating process may sign users out of their Adobe applications. If you are being asked to sign back into Adobe, just sign in with your Questar e-mail address, and when prom... See more
  • What to do if you are asked to sign into Adobe Acrobat plus icon minus icon
    • Occasionally, automatic Windows and Adobe updates can have the unintended effect of signing users out of their Adobe applications.   Please close this window and open the Creative Cloud applicatio... See more