You may encounter that your Surface is in a condition where it simply will not turn on. Before submitting a ticket to the helpdesk, we encourage you to try the following:
- Hold the power button for 30 seconds
- Check to see if the device boots
If the device boots, the issue should be resolved. The 30 second button press initiates a 'hard reset' of the electronics. If the issue persists, please feel free to open a ticket.