Questar III BOCES · Technology Department

How can we help?

Find an answer above, submit a technology support request, or contact the IT Helpdesk.

Another way to reach us

Email the helpdesk

helpdesk@questar.org

Include your location, a description of the issue, and a phone number where we can reach you.

Need to speak with IT?

Call the helpdesk

(518) 479-6835

From a Questar phone: extension 6835

Can’t sign in or access the portal? Call us and explain what’s happening.

Something suspicious? Let us know.

Suspicious email: use the KnowBe4 Phish Alert button.

Unexpected sign-in prompt, suspicious call, or accidental data sharing: contact the IT Helpdesk. If you entered a password, approved an unexpected prompt, or shared sensitive information, call (518) 479-6835 right away.

You don’t need to figure it out yourself. We would much rather check something harmless than miss something important.

Help us get you back to work.

A few details with your request help us understand the issue and avoid extra back-and-forth.

Where is the problem?

Include your building, room, and device asset tag, if available.

What’s happening?

Describe the issue, any error message, when it started, and what you’ve already tried. Attach a screenshot when helpful.

How can we reach you?

Include your phone number and a good time to contact you. Let us know if the issue affects a class, meeting, or multiple people.

Never include passwords or verification codes. Avoid unnecessary student, staff, or other sensitive information in screenshots.

Find the right support contact.

Some systems are supported by other Questar departments. For the issues below, use the contact listed directly.

Frontline Absence Management

Password resets and account issues

Jennifer Smallwood

subfinder@questar.org

Not sure who to contact? Reach out to the IT Helpdesk and we’ll help point you in the right direction.

View the full helpdesk contact guide →